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Yadah D.

Costumer Service

Verified
$7/hr

Outline

Looking for Part-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Native

Professional Summary

Hello! I'm Yadah Vei Dumalagan, a detail-oriented professional with experience in IT support, technical troubleshooting, and customer service, as well as a background in English education. I am currently working as an IT Support Engineer, where I handle technical concerns, system maintenance, documentation, and end-user assistance. Before transitioning into IT, I worked as an English teacher, school paper adviser, and research consultant, which helped me develop strong communication, leadership, and problem-solving skills. I am a licensed professional teacher with a Bachelor's degree in Secondary Education majoring in English, and I am currently pursuing my Master's degree in Technical English. I consider myself adaptable, responsible, and eager to learn new things. I enjoy working with people, finding solutions to challenges, and continuously improving my skills.

Skills & Experience

Skills

Teacher 2-5 Years
Costumer Service Agent 2-5 Years
IT Support 2-5 Years
Windows 2-5 Years
Research Writing 2-5 Years
Classroom management 5-10 Years
English Teaching 5-10 Years
Microsoft Office Suite 5-10 Years
Learning 2-5 Years
System Administration 2-5 Years
Basic Graphic Design>Canva 2-5 Years
Good communication skills, computer literacy, TEFL 2-5 Years
Google Workspace 2-5 Years
- Zoom 2-5 Years
Content Creation > Technical Writing 1-2 Years

Experience highlights

IT Support Engineer 1
ICON Clinical Research Organization · June/2022 – /
Managed computer equipment inventory, installed and configured operating systems and software. Optimized system performance, maintained technical documentation and knowledge base.
School Paper Adviser/Research Consultant
Sumulong College of Arts and Sciences · May/2019 – Present
Advised school publication, nurtured student journalistic abilities. Served as research adviser and critic reader for ongoing research activities. Assisted in school activities and student engagement.
Grade School English Teacher
Rockfort Christian Academy Inc. · May/2018 – Present
Taught English grammar and conversational speaking to students. Provided instruction on pronunciation, intonation, and accent reduction. Managed classroom behavior and maintained student-parent-teacher communication.
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