Virtual Assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Conversational

Professional Summary

I am writing to express my interest in the Virtual Assistant position at your company. With over five years of experience in customer support and sales, including three years as a Team Leader handling the Airbnb account at TDCX Philippines, I have developed strong communication, problem-solving, customer service, and administrative skills that I believe would make me a valuable addition to your team.

In my previous role, I assisted Airbnb guests and Hosts with reservations, booking concerns, escalations, and customer retention. As a Team Leader, I also supported team performance, handled complex customer issues, and ensured that concerns were resolved professionally and efficiently. These experiences strengthened my ability to multitask, manage priorities, maintain accurate information, and communicate effectively with people from different backgrounds.

I am now looking to apply my experience in a Virtual Assistant role, particularly in property management.

Skills & Experience

Skills

Office and Administration > Quality Assurance 2-5 Years

Customer Retention 2-5 Years

- Customer Service 5-10 Years

CRM Systems 2-5 Years

CRM > Salesforce 2-5 Years

Escalation Management 2-5 Years

Pipeline Management 2-5 Years

Sales & Lead Generation 2-5 Years

. Sales Process Skills 2-5 Years

Operations Coordination 2-5 Years

Team Supervision 1-2 Years

Inbound & Outbound Calls 5-10 Years

Experience highlights

Sales Lead Generation Specialist

MY DERMA DREAM · January/2026 – Present

Managed inbound and outbound customer conversations, identified needs, addressed objections. Maintained prospect pipeline and followed up on leads. Handled ~170 calls daily.

Customer Service Representative / Supervisor — Retention & Tier 3

TDCX PHILIPPINES · January/2026 – Present

Managed complex customer escalations and coordinated resolutions. Supported team performance and accountability. Used CRM workflows for documentation and customer retention.

Customer Service Representative — Sales & Retention

ALORICA PHILIPPINES · September/2022 – Present

Handled customer retention requests and explored solutions for cancellation concerns. Used Salesforce to track interactions and maintain account information.

Customer Representative — Sales Account

TELEPERFORMANCE PHILIPPINES · February/2017 – Present

Managed high-volume customer calls, explained product options, followed quality assurance standards and sales processes while meeting monthly targets.

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