E-commerce Customer Support VA

Verified

$5/hr

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Outline

Looking for Part-Time work (4 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

E-commerce Customer Support VA with 2 years of experience supporting U.S.-based retail, marketplace, and financial services customers through phone, email, and live chat. Skilled in order management, order tracking, returns and refunds, delivery and logistics concerns, seller support, account inquiries, and escalation management. Proficient in Zendesk, Salesforce, Shopify, Google Workspace, Microsoft Office, and ticketing platforms. I have consistently maintained 90%+ QA scores, achieved A Bucketization for four consecutive months, and earned Top Sales Agent recognition. I’m detail-oriented, adaptable, and customer-focused, with strong communication and problem-solving skills. I can independently manage high-volume support, coordinate with internal teams, and provide accurate, timely, and professional resolutions.

Skills & Experience

Skills

Office and Administration > Quality Assurance 2-5 Years

2-5 Years

ChatGPT Less than 6 Months

- Customer Service 2-5 Years

Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office 2-5 Years

Case Management 2-5 Years

CRM > Salesforce 1-2 Years

Basic Graphic Design>Canva Less than 6 Months

Google Workspace 2-5 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support 2-5 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 2-5 Years

Customer Support > Chat Support> Email Support> Shopify>Zendesk 1-2 Years

Customer Service>Sales 1-2 Years

Customer Service > Gorgias > Shopify Less than 6 Months

• Live Chat Support 1-2 Years

Experience highlights

Associate II, Customer Experience - Care

Qualfon · April/2026 – /

Handled 30-40 inbound calls daily for luxury retail customers. Top Sales Agent for June-July with 100% and 60% conversion rates. Maintained 90%+ QA scores for three consecutive months.

Customer Service Specialist

Ubiquity · January/2026 – Present

Assisted U.S. customers with direct deposits, card activation, and account concerns. Resolved inquiries while maintaining security protocols and handling sensitive financial information.

Customer Care Ambassador

SupportZebra · July/2025 – Present

Delivered multi-channel seller support via email, live chat, and case management. Investigated complex concerns and escalated specialized cases. Achieved A Bucketization for four consecutive months.

Advisor I, Email Support

Concentrix · September/2024 – Present

Managed 50-60 escalated tickets daily for aftersales support, logistics, and account concerns. Coordinated with internal departments to investigate missing packages and maintain KPI targets.

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