Customer Service & Sales Professional | Virtual Assistant | BPO & Client Support | Customer Expert

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

High School Diploma

English proficiency Fluent

Professional Summary

Results-driven professional with several years of experience in Customer Service, Sales, Virtual Assistance, Operations, Healthcare Support, Property Management, and Maintenance Coordination. Skilled in customer support, sales closing, lead conversion, appointment setting, objection handling, escalation management, CRM management, customer follow-ups, scheduling, dispatch, data entry, email and calendar management, order processing, refunds, warranties, and tenant communication. Experienced in supporting HVAC, VMC, gas fueling, and locksmith services. Familiar with Zendesk, Shopify, Excel, Google Workspace, Google Calendar, Google Meet, Meta, Instagram, TikTok, ServiceTitan, SERA CRM, and Bree. I’m adaptable, reliable, organized, and comfortable managing multiple priorities in fast-paced remote environments. I take ownership of my work, learn new systems quickly, and focus on solving problems, building strong customer relationships, supporting sales, maintaining smooth operations.

Skills & Experience

Skills

Customer Service Representative 5-10 Years

Ecommerce - Shopify 1-2 Years

Sales & Appointment Setting 2-5 Years

Team Leadership 2-5 Years

Account Management 2-5 Years

E-commerce Order Fulfillment > Order Entry > Order Processing 2-5 Years

- Customer Service 5-10 Years

Lead Qualification 2-5 Years

Objection Handling 2-5 Years

CRM Systems 5-10 Years

Customer Support > Chat Support >Technical Support 2-5 Years

Customer Support > Chat Support> Email Support> Shopify>Zendesk 6 Months to 1 Year

Customer Service > Gorgias > Shopify 6 Months to 1 Year

Customer Support > Chat Support > Email Support> Data Entry> Short Term Rental> Property Management 2-5 Years

Experience highlights

Sales Closer

MY DERMA DREAM (MDD) · April/2026 – Present

Handled inbound and outbound sales leads for aesthetic and beauty services. Conducted consultations, explained treatments and pricing, built rapport, handled objections, and closed qualified leads into paying customers.

Virtual Assistant / E-Commerce Customer Support

COMPASS EXPERIENCE LABS · August/2025 – Present

Provided customer support for NoBull shoes and Finesst through email, text, and chat. Processed Shopify orders, handled refunds, returns, and warranty requests. Maintained records using Zendesk and CRM systems.

Customer Service / Sales Representative

TRIDENT PH · February/2024 – Present

Supported customers for solar, HVAC, and gas services. Scheduled appointments, generated sales opportunities, explained service options, and coordinated maintenance with technicians and vendors.

Healthcare Customer Service Representative

OPTUM · January/2023 – Present

Assisted OptumRx members with prescription refills and pharmacy questions. Verified insurance information, coordinated with pharmacies, and maintained healthcare compliance and privacy standards.

Property Management Specialist

EVERNEST · January/2021 – Present

Managed U.S. residential property and leasing inquiries. Qualified tenants, scheduled tours, coordinated calendars, handled maintenance requests, and maintained accurate tenant and property records.

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