Real Estate Virtual Assistant

Verified

$6/hr

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Outline

Looking for Part-Time work (4 hours/day) at $6/hour

High School Diploma

English proficiency Conversational

Professional Summary

What I bring:

Property management and leasing support: Payment collection, tenant and applicant coordination, and keeping property records up to date in Yardi
Applicant screening: Background checks, document verification, and data entry using RHR
Mortgage support: Handling loan files and documents in Encompass, submissions and status updates through UWM, and coordinating with the loan team through Slack and Outlook
Customer communication: 2+ years in voice support (inbound and outbound), handling complaints, and managing tickets in Zendesk

I’m used to working US hours, handling several tasks at once, and keeping files accurate and on schedule. I learn new tools fast and take ownership of my work.

Tools: Yardi, Zendesk, RHR, Encompass, UWM, Slack, Outlook, Google Workspace

I’m looking for a long-term role in real estate or mortgage support where I can grow with the team. Let’s talk!

Skills & Experience

Skills

Inbound & Outbound Customer Support (Voice and Non-voice) 2-5 Years

Multi tasking 2-5 Years

Yardi 1-2 Years

outlook 1-2 Years

- Customer Service 2-5 Years

Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack Less than 6 Months

Screening 1-2 Years

Document Verification 1-2 Years

Customer Support > Chat Support> Email Support> Shopify>Zendesk 1-2 Years

Experience highlights

Virtual Assistant

Mortgage Company · June/2026 – Present

Managed loan files in Encompass, processed submissions in UWM, handled emails and scheduling in Outlook, and coordinated with team via Slack for mortgage operations support.

Real Estate Support Analyst

Emapta · January/2026 – Present

Conducted background checks and applicant screening, verified documents, and entered application details for prospective residents using Google Maps and RHR systems.

Real Estate Support Analyst

Thought Focus · January/2024 – Present

Processed tenant payments, resolved resident account issues via phone and chat, managed support tickets in Zendesk, and maintained accurate property records in Yardi system.

Customer Service Representative

Foundever · December/2021 – Present

Answered customer account questions, resolved complaints, provided accurate information, and built customer relationships with professionalism and patience.

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