Skills
Customer Support > Technical Support
1-2 Years
Virtual Assistant, Customer Support, IT Helpdesk, Tech Support
6 Months to 1 Year
Appointment Setter, Customer Service, Basic Microsoft App, Lead Generation, Data Entry,, B2B and B2C, Real Estate Virtual Assistant.
Less than 6 Months
Office and Administration > Quality Assurance
5-10 Years
5-10 Years
Process improvement
5-10 Years
CRM management
2-5 Years
Appointment scheduling
2-5 Years
- Customer Service
2-5 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
2-5 Years
ClickUp
2-5 Years
CRM > Salesforce
2-5 Years
Intercom
2-5 Years
Google Workspace
2-5 Years
Healthcare Administration
5-10 Years
Experience highlights
Clinical Operations & Quality Coordinator
More Good Days
·
May/2026
–
/
Coordinate clinicians and clients for seamless healthcare service delivery. Monitor workforce availability, review practitioner applications, conduct interviews, manage onboarding/offboarding, and support quality assurance initiatives.
Medical Virtual Assistant
My Business Care Team
·
May/2025
–
/
Managed patient scheduling, appointment coordination, and calendar management. Assisted patients with inquiries and maintained patient records while ensuring confidentiality and supporting clinic operations.
IT Helpdesk Specialist
Concentrix / Pomeroy Technologies Philippines Inc.
·
February/2024
–
Present
Provided technical support via email and ticketing systems. Maintained service documentation, assisted IT Engineering Team with system access, and consistently met service level agreements.
IT Helpdesk Support
Freelance
·
February/2024
–
Present
Monitored Jaspersoft & AxFin systems for report generation and
financial transactions.
Created and prioritized tickets for system issues, reducing downtime.
Identified critical alerts and escalated P1–P3 issues to support teams.
Ensured timely reporting to track system health and performance.
Virtual Assistant
My Business Care Team
·
May/2024
–
Present
Managed client appointment requests via phone, email, and web forms.
Maintained accurate scheduling across calendars to ensure availability
alignment.
Sent confirmations and reminders, reducing missed appointments.
Handled rescheduling and cancellations promptly to ensure client
satisfaction.
