Virtual Assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Conversational

Professional Summary

I have a background in administrative support, data management, CRM update, client and customer service via chat, email and phone.

Skills & Experience

Skills

Customer Support 5-10 Years

Office and Administration > Admin Data Processing? Data entry , Graphic , excel, spread sheet 5-10 Years

Customer Support > Healthcare doing Inbound/Outbound calls, Billing, Prescription, Schedule Appointment 1-2 Years

Workforce management analyst>capacity planning>scheduling 2-5 Years

Experience highlights

WFM Support Analyst

Teletech - DoorDash · August/2024 – Present

Teletech | WFM Support Analyst – DoorDash | 2024 – 2025
• Designed and automated reporting workflows that reduced report preparation time by 30%, enabling faster operational decision-making.
• Managed ETL processes and data integrations across Salesforce, AWS, and workforce management platforms.
• Coordinated outage communications and operational updates for stakeholders and clients.

WFM Real-Time Analyst

Teletech - Faneuil Inc. · June/2022 – Present

Teletech – Faneuil Inc. | WFM Real-Time Analyst – LA Care / Humana | 2022 – 2023
• Monitored real-time performance, staffing, queue health, and schedule adherence.
• Improved call handling efficiency by 12% through workforce optimization and intraday management strategies.

CSR Advisor II

Teletech - United Health Care · June/2021 – Present

Teletech | United Health Care | CSR Advisor II | Jun 2021 – Apr 2022
• Supported members inquiry on benefits, coverage, billing, dispute and grievance
• Maintaining compliance and service quality standards safeguarding sensitive patient medical records

Business Analyst

Greenoz Pizzeria & Restaurant · April/2018 – Present

Greenoz Pizzeria & Restaurant | Business Analyst / Franchise Consultant | 2018 – 2019
• Developed operational workflows, franchise processes, and brand standards that supported business expansion initiatives.
• Social media management, scheduling, analyzing, and engaging with content across digital platforms.

Junior Reports Analyst I |

Concentrix · July/2014 – Present

Convergys / Concentrix | Junior Reports Analyst I | 2014 – 2019
• Built dynamic dashboards and automated reporting workflows, improving data efficiency and accuracy across enterprise platforms.
• Manage comprehensive weekly, fiscal, and quarterly KPI dashboards for key stakeholders, including clients, vendors, and operations.
• Leveraged real-time data tracking to proactively address bottlenecks in service levels, line adherence, and daily productivity.

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