Hi I'm Kim, Customer Success Manager and E-Commerce Virtual Assistant with 10+ years of experience across fintech and e-commerce. Began in customer support for a bank/financial institution's call center, handling customer inquiries and account-related issues in a high-volume, compliance-conscious environment, experience that built a strong foundation in accuracy, patience, and clear communication under pressure. Transitioned that foundation into e-commerce, where she now manages end-to-end CS operations across Amazon Seller Central, Freshdesk, Zendesk, TikTok Seller Central, and Walmart, building support infrastructure, resolving escalations, and turning ticket data into process improvements. Known for combining the discipline of financial-industry customer service with the agility needed for fast-moving online brands.
