Skills
5-10 Years
E-commerce Order Fulfillment
2-5 Years
Asana
2-5 Years
Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack
2-5 Years
Project Management > Asana > Monday > Trello
2-5 Years
Escalation Management
5-10 Years
Customer service > Sales Representative > Customer Support
5-10 Years
Customer Support > Chat Support >Technical Support
5-10 Years
Airbnb
5-10 Years
Google Workspace
5-10 Years
Team Coordination
5-10 Years
Customer Service > Gorgias > Shopify
2-5 Years
Multi-Channel Communication
5-10 Years
Experience highlights
Operations Manager
Upwork / Popway Inc.
·
April/2024
–
Present
Direct end-to-end short-term rental property operations. Manage guest communications across multi-channel platforms, coordinate scheduling with cleaning and maintenance teams, execute administrative tasks including PMS synchronization and financial reporting.
Customer Representative
Panasiatic Solutions
·
January/2023
–
Present
Handled high-volume inbound technical and sales calls, diagnosing issues and identifying solutions. Prioritized prompt problem resolution to enhance customer satisfaction, retention, and loyalty while maintaining professional demeanor.
Guest Communication Manager
Upwork
·
July/2021
–
Present
Delivered responsive customer service support across diverse property portfolio. Resolved high-priority operational issues independently including guest lockouts and maintenance emergencies. Facilitated communication between property owners, guests, and third-party vendors.
Virtual Assistant
Upwork
·
May/2017
–
Present
Provided high-volume e-commerce customer service. Managed daily Shopify order processing, fulfillment tracking, and inventory audits. Liaised with international freight and courier partners to coordinate logistics and resolve shipping delays.
