Customer Service Specialist

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Associate Degree

English proficiency Fluent

Professional Summary

An analytical and determined individual with a detail-oriented personality and more than 16 years of experience in the area of expertise.

Skills & Experience

Skills

Coaching > Training and Development 5-10 Years

Collections Specialists 6 Months to 1 Year

Banking and financing experience 2-5 Years

Home-based ESL Teaching Less than 6 Months

Customer Support > Active Listening> Teamwork>Leadership>Communication Skills Less than 6 Months

Experience highlights

Customer Suport

Impact Brands · August/2023 – Present

1. Assist customers with product descriptions.
2. Assist customers in placing their orders via phone, chat, and email.
3. Help customers to update, modify, and cancel their orders.
4. Help customers in tracking their orders by providing them the tracking information.
5. Assist customers in canceling and enabling their subscriptions.
6. Help customers with their refund requests.
Work closely with different teams (product management, graphics, sales) to provide updated content that will be shared

Collection Specialist

Extuent · December/2022 – Present

1. Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
2. Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
3. Offer loan extension to those who are qualified to make their account current or out of delinquency.
4. Submit regular reports on the status of unpaid accounts and any repayment progress.

Part-time Assistant Admin/Coach

Dajti LLC, Chinle, AZ · December/2018 – Present

1. Manage to post hiring positions for aspiring teachers with specific majors
on Facebook’s business pages.
2. Replies to email and chat inquiries.
3. Conduct initial interviews and virtual orientation via Zoom, Google Meet,
Messenger, and Skype.
4. Facilitate coaching sessions with applicants in preparation for actual
interviews with school administrators from Arizona or New Mexico.

Retail and Cards Specialist

JP Morgan Chase & Co. · October/2017 – Present

1. Provide excellent service to customers from the beginning to the end of a call.
2. Assisting Customers with balance inquiries and payments.
3. Provides efficiency with customers' banking needs.
4. Assisting customers with their online setup and online banking.
5. Assisting customers in submitting requests for their credit line increase and purchase limit increase (debit card)
6. Assisting customers in activating Debit cards and confirming receipt for a new credit card.

ESL Teacher

Acadsoc · August/2017 – Present

1. Teach English language lessons to non-native speakers.
2. Organizing coursework and learning materials.
3. Assessing student progress and writing reports.
4. Following national and regional policies for teaching English as a second
language.
5. Responsible for creating a positive online class environment and
encouraging students to reach their learning goals.

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