virtual assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I’m a reliable Virtual Assistant specializing in admin support, customer service, and task management, helping businesses stay organized and efficient

Skills & Experience

Skills

Subject Matter Expert 2-5 Years

Lead Generation, Data Extraction, Web Research, Extracting Email, Data mining, LinkedIn Lead Generation, Spreadsheet Specialist, Salesforce CRM 1-2 Years

Customer Support > Customer Service > Payment Processing technical support 1-2 Years

B2B Order Processing, Customer Service Associate, inbound/Outbound calls and Back office work 2-5 Years

Senior Subject Matter Expert 2-5 Years

Experience highlights

Customer Service Representative

Concentrix · September/2022 – Present

SUBJECT MATTER EXPERT (2022-2024)
Handling supervisory calls
Provide knowledgeable input and analysis to help
team achieve successful outcomes.
Close interaction with Clients and Sales reps.
Handling a lot of complicated work.

Customer Service Representative

Concentrix · February/2019 – Present

CUSTOMER SERVICE REPRESENTATIVE (2019-2022)
Oder processing / Order status
Checking availability
Tracking order / courier claim
Processing order refund and Tax refund
Investigating shortages
Investigating missing credits & Return credits
FINANCIAL CREDIT SERVICES TEAM (2019-2022)
Inbound and outbound calls about billing and
payment concerns
Process payments and past due refunds.
Assisting customers about refund checks

Customer Service Representative

The results companies · December/2018 – Present

CUSTOMER SERVICE REPRESENTATIVE
Respond to customer queries related to network
services, performance, and troubleshooting.
Offer resolutions to network issues, including
connectivity problems, slow speeds, and outages
COLLECTIONS CUSTOMER SERVICE
Handle inbound and outbound calls regarding billing
and payment concerns.
Explain outstanding balances, fees, and payment
terms.
Offer solutions such as payment plans, settlements, or
extensions.

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