Quality Admin

Verified

$7/hr

Message Bookmark

Outline

Looking for Part-Time work (4 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Implementations Quality Admin

Skills & Experience

Skills

Customer Support > Chat Support 10+ Years

Customer Support > Email Support 10+ Years

Office and Administration > Data Entry 10+ Years

Procedure and Process Documentation 5-10 Years

Implementation & Configuration 5-10 Years

Marketing > CRM 2-5 Years

Marketing > Email Marketing 2-5 Years

Project Management > Process Improvement 5-10 Years

Project Management > Process Mapping 5-10 Years

Real State Virtual Assistant 2-5 Years

Database Marketing Coordinator 2-5 Years

Lead Management & CRM Maintenance 2-5 Years

Office and Administration > Data analysis 2-5 Years

Experience highlights

Quality Admin II

Real Page Philippines, Inc. · March/2019 – Present

● Work closely with onboarding consultants, product owners, engineers, and team members to identify areas and methods to help improve testing efficiency of different Renter Engagement products, expand coverage and increase product reliability
● Create and update checklists or test cases for implementation configuration setup and audit tasks
● Establish and create documentation for different Client Business Rules and Specifics (SOPs)
● Work on ISO Documentation (MS Word) of different QA processes

Quality Admin I

Real Page Philippines, Inc. · March/2018 – Present

● Initiate and coordinate internal quality assurance tests to verify accurate setup
● Continuously identify, analyze, and document defects, questionable functions, errors, and inconsistencies in our software and its functionality
● Troubleshoot Property Management System data and file issues
● Develop and communicate completed QA implementation and status for each assigned consultant

Implementation Analyst

Real Page Philippines, Inc. · June/2017 – Present

● Manages the initial software configuration setup of new client properties on the Property Management System
● Provides fact-based implementation guidance to ensure successful transfer of information
● Communicate the project scope and possible issues in a timely manner
● Actively and efficiently manage multiple implementation projects so that implementations are completed on time and to the satisfaction of clients

Cloud Security Engineer – Premium Support

Trend Micro, Inc. · January/2016 – Present

● Provides support to clients with Premium Services through Remote Desktop Connection in either Windows or Mac OS using LogMeIn Technician Console
● Completes malware handling, suspect file analysis and solve malware-related cases
● Provides resolution in different variety of malware and software errors in case handling
● Completes User Acceptance Testing (UAT) as a part of in-house testing team, completing test cases, reporting errors or issues found and submitting necessary information to sup

Cloud Security Engineer – Standard Support

Trend Micro, Inc. · July/2013 – Present

● Provides first-line of support to consumer users via different support channels – phone, email and chat
● Malware removal by using internal tools
● Basic software and network troubleshooting in Windows OS
● Contribute in improving solutions in resolving cases
● Continuously improve and upgrade technical and malware knowledge and skills

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In