Skills
Office and Administration > Data Entry
2-5 Years
Office and Administration » Travel Management
2-5 Years
Office and Administration » Attention to Detail
2-5 Years
Customer Support » Email Support
1-2 Years
Customer Support » Back Office Support
2-5 Years
Office and Administration » Microsoft Excel
1-2 Years
Customer Support » Customer Service
2-5 Years
Office and Administration » Data Analytics
1-2 Years
Experience highlights
Data Reporting Analyst/ Data Entry Specialist
Dnata
·
August/2021
–
Present
• Collected, entered, and validated operational and performance data from multiple sources
• Maintained accurate databases and spreadsheets to support daily and monthly reports
• Reviewed data for accuracy, identified discrepancies, and implemented necessary corrections
• Prepared basic reports and summaries to support management decision-making
• Followed data standards and confidentiality guidelines while meeting reporting deadlines.
Travel Consultant
Dnata
·
July/2020
–
Present
• Assisted clients with travel inquiries, reservations, and itinerary planning via email and chat
• Handled booking details, customer records, and documentation with accuracy and confidentiality
• Coordinated with internal teams and suppliers to resolve issues and ensure smooth travel arrangements
• Updated and maintained customer information, bookings, and transaction records in internal systems
• Provided professional customer service while meeting quality and response time standards.
Back Office Support
Dnata
·
July/2020
–
Present
• Provided backend operational support by handling data entry, record updates, and document verification
• Maintained accurate and up-to-date records in internal systems and spreadsheets
• Supported customer service teams by processing requests and resolving issues behind the scenes
• Followed standard operating procedures to ensure data accuracy and compliance
• Assisted with reporting, tracking, and administrative tasks to support daily operations.