Customer Service Specialist | Virtual Assistant | Product Trainer

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Fluent

Professional Summary

Results-driven Customer Service Specialist with expertise in virtual assistance and training.

Skills & Experience

Skills

Project Management 2-5 Years

Communication Skills 5-10 Years

Virtual Assistance 2-5 Years

Customer Service Excellence 5-10 Years

Training and Development 2-5 Years

Experience highlights

Processor

Medicaid Done Right | Remote · February/2023 – Present

•Managed Medicaid applications, ensuring compliance with healthcare requirements and state regulations.
•Communicated with families, caseworkers, and healthcare providers to obtain necessary documents and verifications.
•Played a key role in securing healthcare coverage for residents, contributing to their overall well-being and access to necessary services.

Virtual Assistant

Task Us · January/2022 – Present

•As a Virtual Assistant, my resposibility is to provide virtual assistaqnce and administrative support to clients, ensuring smooth operations and client satisfation.

Subject Matter Expert | Product Trainer

Concentrix · October/2020 – Present

•Transitioned into a leadership role, offering expertise and training to new hires.
•Guided employees through onboarding and nesting periods, ensuring team readiness.
•Provided in-depth knowledge of managing client accounts, including credit cards, loans, and lines of credit.

Customer Service Representative | Technical Support

AFNI · March/2019 – Present

•Managed payment processing and provided technical support for various customer issues.
•Improved customer experience by offering tailored technical guidance

Customer Service Representative

Concentrix · April/2016 – Present

•Oversaw a diverse portfolio of accounts, including credit cards, debit cards, loans, and lines of credit.
•Ensured efficient payment processing and provided comprehensive transaction support.

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