Customer Service Specialist / GoHighLevel Expert/ QuickBooks Certified ProAdvisor

Verified

$5/hr

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Outline

Looking for Full-Time work (12 hours/day) at $5/hour

High School Diploma

English proficiency Native

Professional Summary

I'm a customer-focused Virtual Assistant with 3 years of customer service experience, specializing in client support, GoHighLevel (GHL) CRM management, and QuickBooks Online bookkeeping.

I can help your business with:
• Customer service, email and chat support
• Data entry, research, and administrative tasks
• CRM contact management, sales pipelines, and workflow automation
• Lead follow-ups and appointment reminders
• Transaction categorization and bank reconciliation
• Accounts payable/receivable and basic financial reports

As a Certified QuickBooks Online ProAdvisor, I value accuracy and organized financial records. I'm dependable, adaptable, detail-oriented, and quick to learn new tools and processes.

My goal is to provide reliable support, keep your operations organized, and help your business run smoothly while delivering excellent customer experiences.

Skills & Experience

Skills

Office and Administration > Quality Assurance 1-2 Years

Communication Skills 5-10 Years

Computer Literacy 5-10 Years

CRM management 2-5 Years

- Customer Service 2-5 Years

Accounting > Bookkeeping > QuickBooks 1-2 Years

AI Systems Builder Less than 6 Months

Accounting > Accounts Payable>Bookkeeping 1-2 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 2-5 Years

Design > GoHighLevel 1-2 Years

Customer Service>Sales 2-5 Years

Experience highlights

Customer Service Representative

Lime Vizio BFD · September/2024 – Present

Customer Service Virtual Assistant with 1 year and 9 months of experience in inbound/outbound calls, email support, CRM management, and remote customer service with strong communication skills.

Quality Assurance Associate

Alorica Philippines · September/2022 – Present

Identified and resolved defects, implemented process improvements, and collaborated with cross-functional teams. Skilled in analytical thinking and quality management tools.

Sales Specialist

SM Appliances Centre · March/2019 – Present

Built strong customer relationships, identified business opportunities, and negotiated complex deals with proven track record in sales.

Sales Promoter

SM San Pablo · July/2018 – Present

Identified opportunities to drive revenue growth, built client relationships, and communicated product and service value effectively.

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