Flexible customer support specialist

Verified

$11/hr

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Outline

Looking for Full-Time work (8 hours/day) at $11/hour

Bachelor's Degree

English proficiency Native

Professional Summary

A versatile and customer-focused professional with over 8 years of experience across customer service, technical support, healthcare operations, data processing, content moderation, and virtual assistance. I have developed strong communication, problem-solving, administrative, and analytical skills through working with both international clients and customers.

My experience includes handling customer inquiries through chat, email, and phone, maintaining accurate account and member information, processing and auditing data, coordinating with internal teams and clients, and ensuring a high standard of service and accuracy. I have also gained leadership experience managing teams and maintaining quality standards.

Skills & Experience

Skills

Technical support 1-2 Years

Graphic design 6 Months to 1 Year

Prior Authorization Specialist 1-2 Years

Chat Support / Email Support 1-2 Years

Customer Support » Email Support 1-2 Years

Virtual Assistance 6 Months to 1 Year

Experience highlights

Customer Support Specialist

Novas Ltd · December/2025 – Present

Involved in chat support with many players, constant communication with managers through Slack.

PPO Analyst

Blue Cross Blue Shield MI · May/2025 – Present

Processed file feeds for over 40 groups while maintaining data integrity. Responding to admin inquiries via email regarding health coverage.

Senior Process Executive

Cognizant · August/2023 – Present

Communicating with health insurance/payors through call and email. Submission of Prior Authorization using different medical portals, and securing medical records.

Customer Service Representative

TaskUs · November/2020 – Present

Communication with clients and customers regarding products and sales inquiries. Verifying application posts to be client-compliant.

Freelancer/Virtual Assistant

Furniture Store · May/2018 – Present

Worked with a client closely to discern and manage their page, responding to customer queries via chat and email. Graphic design and social media posting.

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