Customer Success Manager

Verified

$10/hr

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Outline

Looking for Full-Time work (12 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Over 20 years of customer service and BPO experience with strong background in customer support coordination and escalation management.

Skills & Experience

Skills

Cusomer service, problem solving, calendar and task management 10+ Years

Experience highlights

Accounts Resolution Manager

MOVATE · September/2017 – Present

• Manage and resolve escalated cases for small business accounts.
• Provide support for escalated calls from frontline agents.
• Provide support for escalated calls from Team Supervisors.
• Monitor corrective orders and provide timely updates to customers.
• Review billing discrepancies and apply necessary bill adjustments.
• Manage and resolve Office of the President Escalations.
• Manage and resolve Executive Escalations.
• Identify problems and work with teammates in formulating steps to reso

Order/Project Manager

Alorica · December/2011 – Present

• Receive order requests from customers and validate the accuracy of the information provided
• Proactively coordinate the day order lifecycle of various products while providing support for clients and ensuring service commitments exceed client expectations while adhering to corporate and departmental policies and procedures
• Complete customer status calls at various milestones (touchpoints) throughout the order lifecycle to ensure that the order is completed within the required timeframe
• Pr

Technical Support Representative

Teletech · November/2010 – Present

• Provide technical assistance to customers having internet connectivity issues.
• Troubleshoot equipment and arrange replacements if necessary.
• Answer billing queries.
• Make sure that a high level of customer service is provided at all times.

Customer Service Representative

24/7 Customer Philippines Inc. · May/2009 – Present

• Provide customer assistance for one of the largest telecommunications companies in the United Kingdom.
• Provide Level 1 technical support for equipment and manufacturer referral if necessary.
• Answer billing queries and disputes.
• Provide purchases for bundled offers and services.
• Provide On-Air equipment updates if needed.
• Make sure that a high level of customer service is provided at all times.

Technical Support Representative

Telus · May/2007 – Present

• Provide customer/technical assistance to gaming console users in Australia and New Zealand.
• Answer escalated calls and provide resolutions to customers.
• Provide 2nd level of technical support for hardware issues.
• Provide 2nd level of support for online connectivity issues.
• Provide 2nd level of support for billing issues.
• Arrange equipment replacements if necessary.
• Make sure that a high level of customer service is provided at all times.

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