Team Lead

Verified

$4/hr

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Outline

Looking for Full-Time work (8 hours/day) at $4/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I am a well rounded person in operations and seeking a full time role in a remote environment.

Skills & Experience

Skills

Customer Support > Chat Support 5-10 Years

Team Leadership 10+ Years

Customer Support > Customer Service > Gorgias Less than 6 Months

Customer Support > Email Support Less than 6 Months

Lean Six Sigma white belter 5-10 Years

Experience highlights

Team Lead

Accenture Inc · June/2015 – Present

Telco Wireline Support.
Email and Phone support.
Regular 1 to 1 coaching.
Regular QA spot checks.
Performance evaluations.
Participation in KPI discussions with the Client.
Support Workforce Management roles.
Performs training and recruitment.

Technical Chat Lead

Convergys · January/2009 – Present

Windows and Office Setup support.
Chat Support.
Regular 1 to 1 coaching.
Quality monitoring to improve project CSAT.
Conduct training and performance evaluations.
Participate in KPI monitoring and reporting.

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