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Yancy Rod R.

Technical Support

Verified
$9/hr

Outline

Looking for Full-Time work (40 hours/day) at $9/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

To leverage my technical expertise and passion for electronics engineering to contribute meaningfully to your company while continuing to grow profess

Skills & Experience

Skills

Customer Support > Technical Support 5-10 Years

Experience highlights

Technical Service Specialist
shopsolarkits.com · March/2023 – Present
Troubleshoot and helped commission solar inverters
Provided guidance and recommendation on solar inverter and battery commissioning
Designed and sized solar systems for customers
Applied US NEC standards for electrical layout and installation
Assisted installation of various products like split-type AC and transfer switches
Managed Zoho Tickets for hardware issues
Communicated with manufacturers to assist with warranty and further troubleshooting
Chat support
Microsoft - Directly · May/2022 – Present
Utilized Quick Assist for remote desktop support
Explained Windows functionalities to customers
Troubleshooting common Windows problems like BSOD, peripheral and log-in issues.
Provided guidance on choosing the right laptop or computer specs for the customer’s needs
Technical support
Teradyne · September/2019 – Present
Provided Level 1 support for hardware and software issues on Semiconductor Division testers
Managed Hubspot Users
Conducted system-level troubleshooting
Managed ServiceNow and Jira tickets for hardware and software cases
Offered on-call support for field service engineers needing help with installation or service
Kept track of the database for upcoming installation and installed testers
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