Experience highlights
Account Resolution Specialist
Wells Fargo
·
June/2024
–
/
Working as an inbound and outbound collections specialist dealing with customer's and businesses with Auto loans. Making payment negotiations, payment plans and skip tracing in resolving account delinquency.
Sales Specialist
EMAPTA
·
January/2024
–
Present
Working as a first contact of customers when asking assistance to be a model. Doing pipelining of leads and doing outbound calls to deliver company's goal to instill mission and vision and have customers book appointments for a photoshoot to be models which is facilitated by represented client The Photo Studio Australia
Customer Care and Sales Professional
American Express
·
February/2022
–
Present
Working as a frontliner and servicing customers on their account including but not limited to account management, making payments, processing claims, reviewing transactions, assisting on card features and benefits, doing cross selling, upselling and upgrading of credit cards.
Fraud Claims Specialist
JP Morgan and Chase
·
June/2021
–
Present
Working as claims specialist, qualifying types of claims and filing accordingly. Doing research and addressing customers claim regarding denied and approved claims. Handling ACH , debit card and Wire transfer types of claim investigations.
Disability Claims Manager
Accenture Philippines
·
September/2020
–
Present
Handling Prudential Life UK, Handling disability claims processing which is includes decision making but not limited to denial and approval. Doing timely coaching sessions with agents about their metrics attendance, daily meetings with clients, people management and meeting and submitting deliverables in a timely manner
