Skills
Customer Support > Technical Support
2-5 Years
Experience highlights
IT service desk
Wipro
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June/2022
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Present
My role is to receive inbound calls, supporting medical employee in one of the biggest medical account in US. We support hardware, software, printer (local or network), microsoft app and 0365, using service now as ticketing tool, active directory for account issues, VPN for work from home employee and citrix etc.
IT service desk
Afni
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June/2020
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Present
My role is to receive inbound calls/chat/email supporting afni's all employees local and international, providing quick resolution related to desktop, software and account issues. Using cherwell as a ticketing tool
Customer Support Representative
Convergys
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January/2018
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Present
I used to work as a chat support representative and were trained for billing, tech and aftersales for our of the biggest telco in US
