Skills
Subject Matter Expert
1-2 Years
Leadership and Management Skills
2-5 Years
Training and Development
1-2 Years
Customer Support (Chat, Email, and Calls)
5-10 Years
Experience highlights
Training & Development Specialist
Awesome CX by Transcom Davao
·
February/2023
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Present
Conducting product training for newly hired employees. Conducting onboarding training for newly promoted Team Lead. Overseeing newbies’ individual performances for 90 days once they get deployed. Conducting refresher training for tenured agents. Coaching underperforming agents.
Team Leader (Supervisor)
Awesome CX by Transcom Davao
·
June/2021
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Present
Responsible for managing 15 agents – all of which directly reporting to me. Overseeing all my team’s individual performances. Ensuring timely coaching.
Customer Service Representative (Chat & Email)
Awesome CX by Transcom Davao
·
November/2019
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Present
Resolve customer complaints. Assist customers with refunds and replacements.
Subject-Matter Expert
VXI Davao
·
October/2018
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Present
Assist the agents with their emails to ensure that the agents are following the correct process. Assist the agents to ensure high quality performance.
Customer Service Representative (Email)
VXI Davao
·
September/2016
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Present
Resolve customer complaints via email. Assist customers with refunds.
