Customer Care Agent - Travel Account

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Expert in handling booking reservations, especially with flight, hotel, cars, transfers and trains. Handlinginbound and outbound calls

Skills & Experience

Skills

Customer service in the Bpo as travel specialist using GDS 2-5 Years

Experience highlights

Customer Care Agent

Yngen Datacom Inc · July/2022 – /

-Handle customer inquiries and resolve any issues that may arise before, after or during travel through email or phone.
-Handle all booking arragements: flights, hotels, car rentals, trains, etc., ensuring everything runs smoothly.
-Help clients find travel options that fit their budgets and often work to secure deals or discounts.
-Establish and maintain relationships with travel suppliers, such as airlines and hotels
-Handle inbound and outbound calls from clients and suppliers

Business Processing Associate

Accenture · October/2016 – Present

-Address customer inquiries and providing assistance with insurance policy questions through email.
-Validate insurance requirements to ensure that the clients meets the eligibility criteria for the specific insurance policy, such as age, health status, and other relevant factors.
-Work with different departments to ensure smooth workflow and resolving any issues that arise.
-Provide support to underwriters by gathering necessary information and documentation.

Data Encoder

Solidpoint Manpower and Allied Services · March/2016 – Present

-Encode data from various sources, such as invoices, receipts, and shipping documents, into the company's database
-Maintain and update inventory records, tracking stock levels, and ensuring that the database reflects the actual
stock in the warehouse
-Assist in dispatching and receiving suppliers from one warehouse to another

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