Customer Support Representative

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

E-commerce Customer Support Specialist with 17+ years of experience across phone, email, and chat, including 4+ years working directly in Zendesk and Shopify. Skilled at resolving high-volume ticket queues, managing refunds and exchanges, and using trend analysis to reduce recurring support issues. Background spans global e-commerce (Amazon) and telecom clients (UK-based ISPs), with consistent SLA adherence and a track record of process improvement. Seeking a remote customer support role.

Skills & Experience

Skills

Chat support 5-10 Years

Customer Support ( EMAIL / VOICE) 10+ Years

Customer / Technical Support 5-10 Years

Virtual Administrative Support 6 Months to 1 Year

Customer / Chat Support 5-10 Years

Office and Administration > Data Entry > Encoding > Troubleshooting 10+ Years

~Data Entry 5-10 Years

- Customer Service 10+ Years

Customer Support > Phone Support 10+ Years

Customer Support > Chat Support >Technical Support 10+ Years

Marketing > Order Management 5-10 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support 10+ Years

Customer Support > Chat Support> Email Support> Shopify>Zendesk 2-5 Years

Customer Service > Gorgias > Shopify 2-5 Years

Experience highlights

Customer Service Representative (Email & Chat)

Peak Support · May/2022 – Present

• Resolved a high-volume Zendesk ticket queue across email and chat, maintaining SLA compliance while guiding customers through account creation, online ordering, and product navigation.

• Managed Shopify-based refunds and exchanges end-to-end, ensuring accurate order resolution and customer satisfaction.

• Analysed recurring support trends and reported findings to leadership, driving a measurable reduction in overall ticket volume.

Virtual Assistant (Part-Time)

Independent / Personal Client · July/2020 – Present

•Triaged a high-volume inbox, prioritizing and responding to critical inbound customer inquiries within strict SLAs.

• Conducted web research and built corporate PowerPoint presentations to support business operations.

• Created and maintained critical records within company databases, ensuring data accuracy and organization.

Customer Service Representative (Phone, Email & Chat)

Amazon Operation Services Philippines Inc. · November/2018 – Present

• Supported customers via phone, email, and chat with account setup, online ordering, and product inquiries.

• Processed refunds and product replacements accurately across all contact channels.

Customer Service Representative (Phone)

Convergys Philippines Inc. · April/2014 – Present

• Diagnosed, troubleshot, and resolved 15–20 complex technical issues daily related to voice, internet, and data installation and network connectivity.

• Escalated unresolved technical tickets to support management, coordinating cross-department tracking for rapid resolution.

Customer Service Representative (Phone)

Expert Global Solutions · November/2012 – Present

• Delivered remote technical support for dental practice management software via inbound and outbound calls.

• Managed high call volumes while maintaining consistent service quality.

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