Outline
Looking for Full-Time work (10 hours/day) at $11/hour
Associate Degree
English proficiency Conversational
Professional Summary
I help businesses run smoothly by keeping their operations organized, accurate, and customer-focused. With a diverse background across administrative leadership, quality analysis, collections, and multi-channel support (Email, Chat, & Phone), I bring a sharp eye for detail and strong problem-solving skills to every team I join.
Core Strengths:
Administrative & CRM Leadership: Email management, document/lease auditing, and CRM upkeep.
Quality Assurance & Coaching: Auditing daily workflows, analyzing performance metrics, and implementing corrective action.
Customer & Escalation Support: Telemarketing, chat/email resolution, skip tracing, and account verification.
Skills & Experience
Skills
Experience highlights
Oversaw daily email management, reducing inbox clutter by categorizing and
prioritizing correspondence for efficient response times.
Responding to phone calls (property call).
Review/audit accounts for accuracy, including move-out statements, lease agreements, and all other documents.
Maintained and updated CRM system with accurate details.
Contact businesses and private individuals by telephone to promote products or services.
Persuade potential customers to purchase a product or service.
Obtain or verify customer information, including address, phone number, and payment methods.
Explain products or services in detail and answer questions from customers
telecommunication service.
Call auditing to make sure that the representative has used the right telephone etiquette and has given a proper solution to the customer while following the company protocol.
Locating and collecting information of the debtor using the internet and interview neighbors through phone calls and determine whether they know of the person whereabouts and to obtain a good phone number.
Responsible for securing payment arrangements by phone and bringing delinquent accounts current.
Forwarded requests as per the escalation policy to a higher level of support.
Resolved requests related to billing and account issues and provided some technical
assistance
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