Skills
Office and Administration > Quality Assurance
5-10 Years
5-10 Years
Team Leadership
5-10 Years
Conflict Resolution
5-10 Years
Cross cultural communication
5-10 Years
- Customer Service
10+ Years
Workflow Optimization
5-10 Years
CRM Systems
2-5 Years
Hospitality Management
5-10 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
10+ Years
STAFF TRAINING DEVELOPMENT
5-10 Years
*Administrative Support -
5-10 Years
Experience highlights
Team Leader
AAVGO HOSPITALITY
·
October/2024
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/
Lead and mentor remote team, oversee daily tasks and performance. Conduct coaching sessions, resolve escalated concerns, analyze performance data, and collaborate with account management on process improvements.
Team Leader
REMOTE COWORKER
·
February/2022
–
Present
Supervised remote team ensuring task completion and SLA adherence. Trained new hires, monitored KPIs, streamlined workflows, and maintained high client satisfaction through proactive issue resolution.
Team Leader / Subject Matter Expert / Teammate
TASK US
·
October/2018
–
Present
Promoted through ranks from Teammate to Team Leader. Guided daily operations, assigned workloads, monitored KPIs, resolved complex escalated cases, and supported QA audits and system updates.
Customer Service Representative
ALORICA TELESERVICES, INC.
·
June/2017
–
Present
Provided empathetic customer support via voice channels. Consistently met quality and customer satisfaction targets. Documented interactions in CRM systems and escalated complex issues appropriately.
Junior Waiter
RUYI RESTAURANT
·
May/2015
–
Present
Provided world-class service to diverse international clientele. Took orders, coordinated with kitchen staff, maintained hygiene standards, and handled payments securely.
