Skills
Communication
2-5 Years
Multitasking
2-5 Years
Content Moderation
6 Months to 1 Year
Claims
1-2 Years
- Customer Service
2-5 Years
Calendar & Email Management
1-2 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
2-5 Years
Records Management
1-2 Years
HIPAA Compliance
1-2 Years
CRM Systems
1-2 Years
Patient Scheduling
1-2 Years
Customer Support > Active Listening and Problem Resolution
2-5 Years
Accounting > Accounts Payable > Accounts Receivable > Billing
1-2 Years
Data Entry / Documentation
2-5 Years
*Administrative Support -
2-5 Years
Experience highlights
Advisor I - Harvard Pilgrim Healthcare
Concentrix
·
January/2026
–
Present
Handled provider calls regarding insurance eligibility, benefits, claims, billing, appeals, denials, and prior authorizations. Verified member information across systems and coordinated with healthcare providers.
Content Moderator - Meta
TaskUs
·
January/2025
–
Present
Reviewed and evaluated information according to established policies and guidelines. Documented decisions and case details while managing detail-oriented tasks and maintaining confidentiality.
Appointment Scheduler - Simon Med Imaging
Infinx Healthcare
·
June/2024
–
Present
Scheduled and coordinated patient appointments while maintaining accurate records. Verified patient, provider, and insurance information in designated systems and managed administrative tasks.
Sales Advisor I - AT&T Mobility Sales & Services
Concentrix
·
November/2023
–
Present
Maintained accurate customer account information and documented updates in internal systems. Assisted customers with billing and service-related concerns while managing multiple systems.
