Customer Service Representative

Verified

$10/hr

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Outline

Looking for Part-Time work (8 hours/day) at $10/hour

Postgraduate Degree

English proficiency Fluent

Professional Summary

Accomplished Customer Service Leader with over 18 years of experience, combining technical expertise and marketing acumen to drive customer satisfacti

Skills & Experience

Skills

Time Management and Prioritization 10+ Years

Flexibility ● Positive Attitude ● Good Communication Skills ● Computer Literate ● Adaptability ● Teamwork 5-10 Years

Multitasking, Detail-oriented, Strong Time Management, Product/Service Knowledge, Computer Literacy, Clear Communication, Customer needs analysis 10+ Years

Experience highlights

Technical Specialist

Macusa One · February/2024 – Present

· Troubleshooting technical issues, diagnosing hardware faults.
· Providing technical assistance Instructions and consultations to resolve problems.
· Managing multiple cases at one time.
· Software demo for prospective customers and dealers.
· Installing, testing and implementing all aspects of technology.
· Managing projects assigned by the management from inception to closure.
· Accountable for the entire project scope, team members, resources, and the success
or failure of the project.
· Res

Customer and Technical Specialist

Idental software · August/2023 – Present

· Collaborate with the Business Development Department in managing complex
contract negotiations dealing with poteconsultations to resolve problems.
· Managing multiple cases at one time.
· Software demo for prospective customers and dealers.
· Installing, testing and implementing all aspects of technology.
· Managing projects assigned by the management from inception to closure.
· Accountable for the entire project scope, team members, resources, and the success
or failure of the project.
· Res

Customer Service Supervisor

Lunex Telecom · September/2017 – Present

· Managing projects assigned by the management from inception to closure.
Accountable for the entire project scope, team members, resources, and the success or
failure of the project.
· Responsible for engaging the team, motivating, looking after their needs and
maintaining a workable and pleasant environment whilst working on the project.
· Manage and track the project’s progress, sales revenue and handle any issues that
arise.
· Plan and develop business opportunities with key stakeholders and

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