Healthcare customer service professional with over a year of experience supporting Florida Blue / Blue Cross Blue Shield of Florida at Teleperformance. Skilled in insurance eligibility verification, prior authorizations, EOB interpretation, denial communication, benefits coordination, and HIPAA-compliant documentation. Promoted from Customer Service Representative to Subject Matter Expert after consistent high performance — maintaining zero HIPAA violations throughout tenure. Certified in HIPAA Compliance, ICD-10 Medical Coding, and CPT Procedure Codes. Detail-oriented, empathetic, and experienced in handling sensitive patient information with professionalism and discretion. Equipped with MacBook Air M2, wired headset, and 250+ Mbps internet. Immediately available for full-time remote work.
