customer service representative

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Dedicated and empathetic Customer Service Representative with a passion for providing top-tier support to clients and customers. Skilled in active listening, problem-solving, and conflict resolution, ensuring customer satisfaction is always at the forefront. Adept at handling a variety of inquiries, complaints, and requests with professionalism and efficiency, both in person and over multiple communication channels (phone, email, chat). Known for staying calm under pressure and offering timely, effective solutions that foster positive customer experiences and build long-lasting relationships. Committed to contributing to the overall success of the team and company while enhancing customer loyalty and retention.

Skills & Experience

Skills

Customer Support > Active Listening 2-5 Years

Customer Support > Chat Support 2-5 Years

Customer Support > Customer Service > Payment Processing and Billing concerns 2-5 Years

Experience highlights

Customer Service Representative

AFNI PHILIPPINES · January/2024 – Present

Telco Account - (VERIZON)
Experienced Customer Service Representative specializing in telecom accounts, offering exceptional support for billing inquiries, technical troubleshooting, plan adjustments, and service upgrades. Skilled in addressing customer concerns with empathy and efficiency, ensuring a smooth and positive experience across all communication channels. Focused on resolving issues promptly, improving customer satisfaction, and fostering long-term relationships.

Customer Service representative

IQOR PHILIPPINES · October/2021 – Present

Retail Account - (WALMART)
Work with customers to resolved complaints, process orders, and provide information about an organization's products and services.

Customer Service Representative

ALORICA INC. · June/2020 – Present

Telco Account - (T-MOBILE)
Experienced Customer Service Representative specializing in telecom accounts, offering exceptional support for billing inquiries, technical troubleshooting, plan adjustments, and service upgrades. Skilled in addressing customer concerns with empathy and efficiency, ensuring a smooth and positive experience across all communication channels. Focused on resolving issues promptly, improving customer satisfaction, and fostering long-term relationships.

Customer Service Representative

INSPIRO RELIA INC. · November/2019 – Present

Retail Account - (1800-FLOWERS)
Customer Service Representative with expertise in managing retail accounts, providing outstanding support for product inquiries, returns, exchanges, and order tracking. Known for delivering personalized service, resolving customer issues quickly, and ensuring a seamless shopping experience. Committed to enhancing customer satisfaction and driving brand loyalty through attentive and efficient service.

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