Skills
Communication Skills
10+ Years
Calendar Management
5-10 Years
Document Management
2-5 Years
Accounting > Accounts Payable > Billing Support
1-2 Years
Customer Retention
1-2 Years
~Data Entry
5-10 Years
- Customer Service
10+ Years
Customer Support > Phone Support
10+ Years
CRM Systems
5-10 Years
Collections
2-5 Years
Customer Support > Chat Support >Technical Support
5-10 Years
• Time Management
10+ Years
Billing Operations
2-5 Years
Customer Service>Sales
5-10 Years
*Administrative Support -
5-10 Years
Experience highlights
Virtual Assistant
Avatardesk
·
March/2026
–
/
Managed document records, client communications, calendars, and billing for legal/CPA firm. Organized compliance forms and audit documentation using cloud-based systems.
Retention Specialist
UnifyCX
·
July/2025
–
Present
Monitored customer accounts for churn risk, conducted outreach via phone/email/chat, offered incentives, tracked retention metrics, and collaborated with cross-functional teams.
Customer Support Specialist
Virtual Warriors Guild
·
September/2019
–
Present
Managed emails, calendars, customer inquiries, data entry, file management, social media, and content creation. Provided administrative support and research assistance.
Customer Support Specialist / Administrative VA
Virtual Warriors Guild
·
September/2019
–
Present
Managed executive emails, schedules, and calendars. Handled high-volume customer inquiries across multiple channels. Performed data entry, file management, and social media content creation.
Sales Representative
Concentrix
·
April/2018
–
Present
Generated leads, presented products/services, negotiated pricing, closed sales deals, maintained CRM records, met sales targets, and built customer relationships.
