Skills
Software > Application Performance Management > Nagios
1-2 Years
5-10 Years
System Administration
5-10 Years
O365
2-5 Years
Fortinet
2-5 Years
Customer Support > Chat Support >Technical Support
5-10 Years
Cisco
2-5 Years
Google Workspace
1-2 Years
Experience highlights
System Administrator
The Investream Business Solution Inc. (TIBSI)
·
April/2023
–
/
Provided technical support to 700+ international students. Implemented IT Helpdesk Ticketing System and centralized Student Information System. Resolved Wi-Fi connectivity issues achieving 98% signal penetration across 82 clusters.
System Administrator
UNIXSurplus Inc.
·
April/2022
–
Present
Deployed AI-driven automation for customer support. Achieved 91% success rate in enterprise hard drive refurbishment. Facilitated deployment of 80+ Nvidia GPU units. Optimized blockchain platform efficiency with 30% increase in coins.
IT Technical Support
AsiaPro Cooperative
·
October/2018
–
Present
Resolved 75+ complex IT issues weekly, reducing downtime by 40%. Configured and maintained 20+ managed servers. Implemented advanced security protocols decreasing vulnerabilities by 40% in 6 months.
