Skills
Office and Administration > Problem Solving
5-10 Years
Office and Administration > Time Management
5-10 Years
Communication Skills
5-10 Years
Adaptability
5-10 Years
Team Manager/Leader
5-10 Years
Experience highlights
Customer Support
KnackRCM
·
February/2023
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Present
As a Back Office Customer Support Representative, I was responsible for ensuring smooth and accurate end-to-end processing of client accounts while maintaining high service standards. I provided support for escalated calls, assisted patients with follow-ups, and handled sensitive information with professionalism and confidentiality. My role required a strong understanding of U.S. insurance processes and the ability to communicate effectively across teams and clients.
Lead Manager
AURORA-LUXE-METALS Online Shop
·
January/2023
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Present
As an E-Commerce Lead Manager, I managed daily store operations, live-selling activities, and content creation to boost brand presence and customer engagement. I coordinated with the team to ensure smooth product listings, efficient order management, and excellent customer support. My role combined leadership, creativity, and operational management to help the brand achieve consistent sales growth.
Lead Manager
IDNPlay
·
August/2018
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Present
As a Lead Manager in Back Office Operations, I oversaw daily administrative and operational workflows to ensure efficiency and accuracy across teams. My role involved managing both remote and onsite staff, supervising data collation, and maintaining process integrity. I collaborated with cross-functional teams to develop weekly campaigns and performance reports while ensuring compliance with company standards.
