General Virtual Assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Conversational

Professional Summary

Adaptable and detail-oriented Virtual Assistant with experience in customer service, B2B support, appointment setting, sales, lead generation, and administrative tasks. Skilled in handling phone, email, and chat communications, managing customer records, tracking leads and sales pipelines, and using CRM tools such as Salesforce. I’m organized, reliable, goal-oriented, and quick to learn new tools and processes, with a strong ability to multitask, solve problems, and provide efficient day-to-day support.

Skills & Experience

Skills

CRM 2-5 Years

Cold Caller/Appointment Setter/Sales Support /Lead Generation/Admin Task/Executive Assistant /Go High Level 2-5 Years

Sales / customer service / technical support 2-5 Years

Lead Genearation Specialist 2-5 Years

Appointment Scheduling (Fresha / Google Calendar) 2-5 Years

Email / Chat / Social Media Support 1-2 Years

Experience highlights

Customer Support / Retention

Awesome Cx - Happy Head account · January/2026 – Present

Resolved customer concerns through phone, email, and live chat, handling approximately 30 tickets, 10–20 calls, and 10–20 chats daily.
Managed subscriptions, cancellations, shipping concerns, billing inquiries, and product-related requests to provide complete customer support.
Retained customers by addressing concerns and providing suitable solutions, helping reduce cancellations.
Coordinated customer requests and follow-ups across multiple communication channels while maintaining accurate infor

Account Executive

Flatworld Philippine · May/2022 – Present

Managed B2B client communications through phone, email, and chat, ensuring timely responses and consistent customer support.
Conducted outbound calls, lead generation, and appointment setting to support client acquisition and sales activities.
Maintained customer and lead records in Salesforce, improving organization and visibility across the sales pipeline.
Tracked packages and coordinated logistics-related tasks, helping ensure accurate and timely shipment updates.
Utilized Salesforce automati

Customer Service Representative

Sixeleven Global Services · December/2020 – Present

Handled high-volume customer calls and inquiries, delivering efficient support while addressing account and service concerns.
Processed plan modifications, renewals, and customer requests accurately, helping maintain customer satisfaction and retention.
Identified customer needs and recommended relevant services, contributing to upselling and account growth.
Documented customer interactions and updated account information to maintain accurate records and support smooth follow-ups.

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