Virtual Assistant

Verified

$6/hr

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Outline

Looking for Part-Time work (5 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Customer Service - voice, email and chat / Real Estate / Financial Services / Technical Support CSR

Skills & Experience

Skills

Customer Support > Active Listening 5-10 Years

Customer Support > Technical Support 2-5 Years

customer service representative 5-10 Years

Customer Support > Active Listening problem solving > Trusthworthy 5-10 Years

Real Estate > Acquisition 2-5 Years

Experience highlights

Process Specialist

Infosys BPM Ltd · June/2022 – Present

Detected internet and phone errors, corrected problems and escalated serious issues.
•Monitored customer accounts to detect and correct failures and performance issues.
•Ordered new modems and set up technician dispatches if problems cannot be fixed remotely
• Sold Protection Plans for CARE, upgraded Speed of Connections for Internet and fixed phone concerns that can be done remotely
- Financial Support for US bank

Technical Support

Accenture · November/2021 – Present

- Served as point of contact for assigned client accounts, maintaining client satisfaction and loyalty.
- CSR for Crypto Currency (COINBASE)

Customer Service Representative

Alorica · October/2013 – Present

Technical Support, Sales, Subject Matter Expert

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