Skills
Accounting > Budget Management
5-10 Years
ESL Teaching
5-10 Years
Coordination
10+ Years
- Customer Service
10+ Years
Event Coordination
5-10 Years
Call
5-10 Years
Communication & Correspondence:
10+ Years
Calendar Management > Scheduling
10+ Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
10+ Years
*Administrative Support -
10+ Years
Experience highlights
Process Associate
Genpact
·
October/2025
–
Present
Provided customer service to corporate credit card clients in Asia Pacific region. Resolved concerns related to billing, card activation, renewal, payments, and fraud.
Customer Service Representative
Teleperformance Philippines
·
August/2024
–
Present
Updated healthcare providers on claim status. Informed providers of missing documentation required for claims processing via phone and email.
Online English Teacher
Bibo Global Opportunity, Inc.
·
March/2016
–
Present
Conducted online English lessons for foreign students using video conferencing platforms. Taught ESL using engaging methods and provided feedback and progress reports.
Program Assistant/Coordinator
Foundation for a Sustainable Society, Inc.
·
August/2009
–
Present
Processed project applications and verified compliance. Managed project documents, prepared monthly monitoring reports, and coordinated with staff and external clients.
Customer Service Representative
Quattro Broadband, Inc.
·
August/2007
–
Present
Responded to incoming calls and emails from U.S.-based clients. Conducted outbound calls for payment follow-ups and managed telemarketing efforts.
