Customer Support & Back Office Operations Specialist

Verified

$6/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Highly organized Remote Specialist with extensive experience in back-office operations, data management, and customer support channels. Proficient in

Skills & Experience

Skills

Customer Support 5-10 Years

Office and Administration > Google Sheets 2-5 Years

Data Entry 5-10 Years

Customer Support > Technical Support, Data Entry 5-10 Years

Back office data entry 2-5 Years

Experience highlights

Recovery Specialist

Evotech Software Solutions · March/2023 – Present

• Managed and resolved complex customer accounts with a focus on data accuracy and compliance.
• Utilized internal CRM and database tools to track account statuses, document interactions, and update records.
• Conducted detail-oriented data entry and back-office review processes to ensure all documentation met strict quality standards.
• Communicated effectively with cross-functional teams to resolve account discrepancies quickly.

Virtual Assistant

Online VA Team · November/2020 – Present

• Provided comprehensive administrative and back-office support for international clients in a remote team environment.
• Managed data tracking, spreadsheet updates, and general digital file organization with high accuracy.
• Assisted with email management, client correspondence, and scheduling to maintain streamlined operations.
• Utilized various digital tools and communication platforms to ensure efficient daily task completion.

Customer & Technical Service Representative Tier 2

Concentrix · August/2015 – Present

• Provided advanced Tier 2 technical and customer support, resolving complex escalated inquiries with a high first-contact resolution rate.
• Documented technical issues, system bugs, and customer account updates thoroughly within internal CRM databases.
• Troubleshot software configuration issues and guided customers clearly through step-by-step solutions.
• Maintained strict adherence to company KPIs, quality assurance metrics, and data security standards.

Customer & Technical Service Representative

Sykes Asia · October/2013 – Present

• Handled inbound and outbound customer inquiries across multiple support channels, delivering efficient and empathetic technical assistance.
• Navigated proprietary databases and CRM systems simultaneously to log customer interactions, manage account details, and resolve queries.
• Diagnosed system and user-end technical glitches by utilizing strong troubleshooting frameworks and clear step-by-step guidance.
• Consistently achieved target performance metrics including Average Handling Time (AHT

Customer & Technical Service Representative Tier 2

Qualfon Philippines Inc. · February/2013 – Present

• Delivered advanced Tier 2 technical and troubleshooting support for complex, escalated client accounts.
• Utilized specialized CRM platforms to accurately log customer interactions, manage configurations, and update operational data.
• Analyzed recurring technical issues to provide actionable, long-term solutions for end-users.
• Collaborated closely with shift leadership to maintain high team performance standards and strict quality metrics.

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In