Outline
Looking for Freelance work (8 hours/day) at $8/hour
Associate Degree
English proficiency Fluent
Professional Summary
Skills & Experience
Skills
Experience highlights
✅ Provide administrative and technical support to tutors and clients to ensure a
smooth online tutoring experience.
✅ Use Zendesk for handling support tickets and live chat, and Talkdesk/Zoom for
inbound/outbound phone communication.
✅ Manage and troubleshoot scheduling concerns and time entries through the
Deputy platform, including shift changes, clock-in/out issues, and tutor availability.
✅ Collaborate with internal teams to resolve platform bugs and user complaints.
E-commerce: Supported Bed Bath & Beyond customers with inquiries on orders,
returns, shipping, and product details.
Telecommunications: Provided technical and billing support for AT&T, DIRECTV,
and AT&T Mobile, assisting customers with service activation, troubleshooting, account issues, and plan upgrades.
✅ Strong communication and negotiation skills
✅ Ensure the performance of the team by making sure all agents comply with
standard procedures.
✅ Handled inbound customer service for Citibank, assisting clients with credit card
inquiries, account information, billing concerns, and transaction disputes.
✅ Maintained compliance with banking regulations and data security protocols
while handling sensitive financial information.
✅ Used probing techniques to identify customer needs and provided tailored solutions or escalations when needed.
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