Customer Support Specialist

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Dedicated BPO professional with experience in customer support, account management, technical assistance, and administrative tasks. Skilled in handling customer inquiries, processing requests, maintaining accurate records, and using CRM tools to support daily operations. Seeking an opportunity where I can apply my communication skills, attention to detail, and process-driven approach to contribute to a team’s success while continuing to grow professionally.

Skills & Experience

Skills

Basic troubleshooting 2-5 Years

Google ( Docs, Sheet, Slides, Forms, Meet), Microsoft Office (Word, Excel, Presentation), Canva, Capcut 2-5 Years

Commucation Skills 2-5 Years

Problem -Solving Skills 2-5 Years

Micorosft Word 2-5 Years

CRM 1-2 Years

Canva (Basic Design & Visual Content) 1-2 Years

Experience highlights

Customer Support (Email, Chat & Voice)

Cognizant · April/2024 – Present

Assisted customers with app issues, ride concerns, and account inquiries.
Resolved service reports and guided users through app processes.
Processed refunds and documented cases using CRM tools.

Customer Support (Email & Voice)

247 intouch · May/2023 – Present

Assisted Airbnb hosts with listings and supported guests throughout their stay.
Managed Airbnb complaints, refunds, and

Customer Service Representative

EXL Services · April/2022 – Present

Assisted employees with HR, benefits, and service-related inquiries.
Processed requests while maintaining accurate records and documentation.
Supported internal workflows to ensure timely issue resolution.

Customer Service Representative

Telus Dogital · April/2021 – Present

Provided chat support for account, order, and service concerns.
Assisted customers with refunds, complaints, and requests.
Documented cases and provided timely resolutions.

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