Technical Support Representative

Verified

$4/hr

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Outline

Looking for Full-Time work (8 hours/day) at $4/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Securing a good position where I can showcase the skills learned from my previous jobs that can definitely help the company to expand and grow. To be able to learn new knowledge and skills are the main goals.

Skills & Experience

Skills

Customer Support > Technical Support 2-5 Years

Office & Administration > Customer Service 2-5 Years

Experience highlights

Technical Support Representative

Tasks Everyday · January/2022 – Present

• Take inbound calls and troubleshoot security cameras remotely with the customers.
• Document customers’ concerns with their security cameras.
• Forward issues to the Subject Matter Experts for them to investigate further.
• Process a replacement camera if advised by the SMEs or Team Leads.
• Assist customers on buying a subscription through Amazon and make sure it is activated on their accounts.
• Assist customers on cancelling their subscriptions.
• Answer email inquiries

Customer Service Representative

Teleperformance · September/2019 – Present

• Respond to Amazon Sellers thru emails with regard to their product listings and shipments.
• Document sellers concern and forward it to SMEs for further check.
• Process refunds for missing, damaged and return shipments.
• Track sellers’ FBA shipments

ESL Teacher

Cebu Globalization ESL Inc. · April/2016 – Present

• Teach English as Second Language to Asian students (Chinese, Taiwanese, Vietnamese, Japanese and Koreans)
• Check students’ essays everyday to see if their English writing has improved.
• Report to teams leads about students’ performances.

Ticket Seller

Ayala Cinema · July/2015 – Present

• Selling movie tickets to movie goers
• Compute end of the day sales
• Promote movies
• Assigned seats to customers
• Report sales to Managers

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