Skills
Empathy and Patience
2-5 Years
Customer service, teamwork, multitasking, maintain professionalism, time management, I keep integrity in what I do.
2-5 Years
Multitasking
2-5 Years
Experience highlights
Flex Support Trainer OIC
PartnerHero
·
June/2024
–
Present
Conducted training sessions for new support agents and partner caterers on how to effectively use the platform. Created training materials, provided hands-on guidance, and ensured readiness in handling customer orders and vendor-related concerns. Helped improve platform knowledge, efficiency, and service quality.
Flex Support Associate II
PartnerHero
·
August/2023
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/
Assisted customers with placing, tracking, and resolving issues with their orders. Supported partner caterers by helping them navigate the platform, manage listings, and address client concerns. Ensured smooth coordination between users and service providers for a seamless ordering experience.
Technical / Customer Support Representative
Teleperformance
·
February/2022
–
Present
Provided player support for a gaming account, initially handling inquiries and issue resolution through calls, then transitioned to live chat support. Assisted with account concerns, gameplay issues, and technical troubleshooting while ensuring a smooth and engaging player experience.
Benefits Administration Associate I
Conduent
·
October/2021
–
Present
Assisted employees with the renewal of their healthcare benefits by providing accurate information on coverage options, eligibility, and enrollment processes. Handled inquiries via phone while ensuring compliance with policies and confidentiality standards.
