Customer Service Specialist

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Fluent

Professional Summary

I am a customer service professional with nearly two years of BPO experience. I’m experienced in handling customer concerns, orders, billing, emails, and other service-related requests. I’m a reliable and patient person who enjoys helping customers, solving problems, and learning new processes. I also have Spanish language skills and am working toward a career in bilingual customer service.

Skills & Experience

Skills

Data Encoding, data entry 1-2 Years

Problem Solving & Conflict Resolution 1-2 Years

Customer Service Representative 1-2 Years

Multitasking & Time Management 1-2 Years

Technical Support / Troubleshooting 1-2 Years

Experience highlights

Process Executive

Cognizant Technology Solutions Philippines, Inc. · February/2025 – Present

Handled inbound/outbound calls and email support for international clients. Used Salesforce to manage tickets and communication, ensuring accurate documentation and timely resolutions while consistently meeting KPIs such as FCR, QA, AHT, and customer satisfaction.

Customer Service Representative

Vericom Inc. · June/2024 – Present

Accommodated inbound calls in a hotel reservations account, assisting customers with booking concerns and inquiries. Sent reservation updates via Zendesk email support, ensuring accurate documentation and timely communication to maintain customer satisfaction.

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