Customer Service and Technical Support Specialist

Verified

$3/hr

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Outline

Looking for Full-Time work (9 hours/day) at $3/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Customer Service & Technical Support Specialist with 8+ years of experience in technical troubleshooting,
customer interaction, database maintenance, and real-time case documentation. Proven track record of maintaining
high data accuracy across healthcare and telecommunications platforms while managing accounts, multi-channel
communications, and ticket escalations. Possesses high attention to detail, strong problem-solving capabilities, and
a keen interest in transitioning into dedicated Data Entry and Administrative roles. Equipped with a fully redundant
remote work setup.

Skills & Experience

Skills

Management 1-2 Years

Ticketing Systems 2-5 Years

~Data Entry 5-10 Years

- Customer Service 5-10 Years

Account Verification Agent 5-10 Years

HIPAA Compliance 2-5 Years

Call 2-5 Years

CRM Systems 5-10 Years

Quality Auditing 5-10 Years

Customer Support > Chat Support >Technical Support 5-10 Years

Coaching & Training 2-5 Years

• Technical Troubleshooting 5-10 Years

Experience highlights

Quality Analyst

Qualfon Inc. · April/2022 – Present

Evaluated agent call recordings for compliance. Conducted 1-on-1 coaching sessions. Led team huddles and prepared weekly compliance reports using Microsoft Excel.

Technical Support Representative

Qualfon Inc. · August/2017 – Present

Handled high-volume inbound telecommunications support. Diagnosed and resolved complex technical issues. Maintained account records and CRM database entries with high accuracy.

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