Skills
Relationship Building
5-10 Years
- Customer Service
5-10 Years
Client Communication
5-10 Years
• Time Management
5-10 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
5-10 Years
Adaptability
5-10 Years
Team Leadership
2-5 Years
Spreadsheets
2-5 Years
E-Commerce > Amazon > Inventory Management
2-5 Years
Content Creation > Content Planning
1-2 Years
~Data Entry
5-10 Years
CRM Systems
2-5 Years
Chat Support > Social Media Management
1-2 Years
Cold Caller> Appointment Setter> Customer Support > Sales Support
5-10 Years
AI & AUTOMATION
Less than 6 Months
Experience highlights
Owner
Tea-to-Mark
·
August/2024
–
/
Directed daily business operations and service quality. Managed social media content strategy using AI tools to boost engagement and brand visibility.
Customer Service Representative
Alorica
·
September/2022
–
Present
Resolved inbound customer inquiries with accuracy and professionalism. Documented call details in CRM systems and handled billing, account, and order issues efficiently.
Sales Associate / Sales Team Leader
Frontrow International
·
January/2018
–
Present
Assisted customers with product selection and purchase decisions. Processed sales transactions accurately and monitored inventory levels for timely replenishment.
