Skills
Front Office Operations
5-10 Years
Opera
5-10 Years
Team Management
2-5 Years
Cashiering
5-10 Years
Accounting > Reconciliation
2-5 Years
Audit
2-5 Years
- Customer Service
5-10 Years
Good communicator and guest relations
5-10 Years
CRM - HubSpot
1-2 Years
Systems
5-10 Years
Calendar Management > Scheduling
2-5 Years
Automation & CRM Integration Specialist
6 Months to 1 Year
Data Management & Operational Reporting
2-5 Years
Experience highlights
Front Office Supervisor
Solaire Resort
·
December/2024
–
/
Coordinate daily operations, team briefings, and training. Handle escalated customer concerns and prepare operational reports and audit findings.
Night Auditor
Solaire Resort
·
April/2024
–
Present
Audit reservations, guest profiles, and front office transactions. Reconcile credit card transactions and prepare three-day operational forecasts.
Duty Manager
Holiday Inn & Suites Manila Galleria by IHG
·
June/2023
–
Present
Managed daily operational concerns and coordinated with departments. Handled escalated complaints, staff scheduling, and night audit procedures.
Guest Services Supervisor
Holiday Inn & Suites Manila Galleria by IHG
·
July/2022
–
Present
Supervised front office team and supported customer service delivery. Handled escalated guest concerns, cashiering, and VIP room assignments.
Guest Service Officer
Holiday Inn & Suites Manila Galleria by IHG
·
November/2018
–
Present
Processed reservations, check-ins, checkouts, and room changes. Responded to inquiries, maintained guest records, and handled cashiering.
