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Felice U.

Operations Director

Verified
$15/hr

Outline

Looking for Full-Time work (8 hours/day) at $15/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Operations Director with over 20 years of experience in contact center management and team development. Known for building systems and processes from

Skills & Experience

Skills

Operations 10+ Years

Experience highlights

Operations Director
OfficePartners360 (now iQor) · October/2017 – Present
"During my time as Operations Director at OfficePartners360 / OP360, I directed day-to-day operations across a multi-team contact center environment, covering workforce planning, KPI management, and performance delivery. I built high-performing teams from the ground up and designed scalable CRM workflows that supported consistent service delivery across departments. One of my key achievements was serving as the operational anchor through the company's acquisition by iQor, where I maintained cont
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