Skills
Operations
10+ Years
Experience highlights
Operations Director
OfficePartners360 (now iQor)
·
October/2017
–
Present
"During my time as Operations Director at OfficePartners360 / OP360, I directed day-to-day operations across a multi-team contact center environment, covering workforce planning, KPI management, and performance delivery. I built high-performing teams from the ground up and designed scalable CRM workflows that supported consistent service delivery across departments. One of my key achievements was serving as the operational anchor through the company's acquisition by iQor, where I maintained cont