Customer Service, Sales Support, E-Commerce Support Specialist

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Extensive 10-year BPO experience, covering roles like Customer Service, Account Manager, Virtual Team Lead, Back-Office and Sales Support.

Skills & Experience

Skills

Customer Support > Sales Support 5-10 Years

E-Commerce > Amazon > FBA 2-5 Years

Customer Support > Ecommerce > Shopify 2-5 Years

Back-Office Support for Internal Teams 5-10 Years

Customer Service Representative Phone/Chat/Email 10+ Years

Experience highlights

Customer Service Representative (WFH) for Amazon & Shopify

TYG STORE LLC · May/2020 – /

*Working remotely from home, responding to customer inquiries, concerns, and complaints through email, live chat, phone calls and even in social media.
*Handling returns and replacements requests.
*Providing technical support for order placement, platform usage, and product installation, enhancing customer understanding.
*Handling negative reviews and feedback to maintain positive seller and product ratings.
*Order Fulfillment on Amazon Seller Central
*Maintaining accurate listings

Global Sales Acceleration Support - VERIZON BUSINESS EMEA

TELEPERFORMANCE PHILIPPINES · February/2017 – Present

*Manages and monitors team members who work with our internal clients, specifically Account Managers based in Germany.
*Works with our Account Managers in goal setting to achieve and improve their target sales for their handled Corporate Accounts/Companies.
*Assists Account Managers with administrative tasks such as preparing quotations,
contracts and submitting orders for processing.
*Delegates task and communicate clear instructions to team members.
*Coaches team members to improve performance

Remote Account Manager - Verizon Business APAC

TELEPERFORMANCE PHILIPPINES · August/2016 – Present

*Manages certain Corporate Accounts/Companies for Sales Tier – G3 (Accounts without B-end Managers).
*Works with our external clients (customers) with their inquiries related to pricing, solution or services offered by Verizon and about their orders.
*Provides a quotation on the needed service or solution.
*Creates Service Order Form or Contract.
*Submits the Order Package to Order Management Team as soon as contracts are signed and monitors it accordingly, ensuring that it's well taken care of.

Sales Support & Team Lead - VERIZON BUSINESS ASIA PACIFIC

AEGIS PEOPLE SUPPORT · January/2011 – Present

*Assists Account Managers with administrative and pre-sales tasks which involve preparing quotes or pricing from different vendors, project initiation requests, export compliance, technical approvals, and credit approvals.
*Monitors and provide feedback for the status of the order starting from receiving the request from the Account Manager until the orders are moved to billing completed.
*Prepares Service Order Form/Contract.

Customer Service Representative – WHITE RODGERS

EMERSON ELECTRIC ASIA LTD. (ROHQ) · July/2010 – Present

*Answers customer’s inquiries (pricing and availability of a certain product, the status of purchase orders, shipping and logistics, payment terms and credit or debit status) through inbound/outbound calls and email.
*Process order entry or all forms of customer’s orders via fax or electronic.
*Verifies payment terms.
*Process claims (Return Goods Authorization (RGA).
*Process all requests (for order maintenance) on cancellations, delays, accelerations and quantity changes.

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