Virtual Assistant | Customer Support | Administrative Assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Conversational

Professional Summary

A Virtual Assistant with 11+ years of experience in customer service, e-commerce support, and admin tasks.

Skills & Experience

Skills

Customer Support 10+ Years

Account Management 5-10 Years

Banking Claims and Disputes Specialist 5-10 Years

Customer Support > Customer Relationship Management 5-10 Years

Customer Support > Technical Support 5-10 Years

Design > Graphic Design > Canva 5-10 Years

Time Management 5-10 Years

Email Management 5-10 Years

Calendar /Scheduling 5-10 Years

Mentoring 2-5 Years

Document Verification 5-10 Years

eCommerce 2-5 Years

Experience highlights

Customer Service Representative

Wells Fargo International Solutions LLC · December/2023 – /

• Supported prime/premier clients with banking services, including savings, checking, and time deposit accounts.
• Resolved account issues such as login problems, wire transfers, Zelle, digital wallet, and dispute filings.
• Assisted with card management (replacements, block/unblock requests) and conducted service recovery follow-ups.
• Handled escalations, processed payments, transfers, and fee waivers while ensuring compliance with policies.

Customer Care Professional - Chat Servicing

American Express · October/2022 – Present

• Managed customer inquiries on billing, disputes, and account services for personal, business, and corporate clients.
• Processed payments, account changes, upgrades/downgrades, and retention offers.
• Provided technical support for login, online access, and digital wallet concerns.
• Documented interactions and ensured accurate records of customer communication.

Customer Solutions Agent

PayPal Philippines · February/2020 – Present

• Managed inquiries and documents via email and chat, demonstrating document review and record-keeping expertise.
• Ensured compliance and confidentiality while handling sensitive customer information.
• Provided clear, professional written communication to support clients effectively.

Sr. Operations Representative

Capital One Philippines · June/2015 – Present

• Assisted customers with credit card applications, inquiries, and complaints.
• Educated clients on product features, benefits, and application processes.
• Acted as Team POC, generating reports for compliance, training, and productivity.
• Conducted side-by-side coaching sessions to improve call quality and process adherence.

Collection Associate

Convergys · March/2013 – Present

• Handled inbound and outbound calls for credit card collections and past-due accounts.
• Processed payments, account adjustments, and customer assistance requests.
• Served as Team POC, updating teammates on process changes and reporting training compliance.

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