Advanced Customer Service Specialist | General VA | Go-Getter

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Over 10 Years of Customer Service Expertise and + Extensive Experience in Virtual Assistance and Administrative Support

Skills & Experience

Skills

Customer Support > Chat Support> Customer Support Inbound and Outbound and Office and Administrative job, Banking/Finance 10+ Years

General Virtual Assistance 5-10 Years

Experience highlights

Virtual Assistant

Landchecker AU · January/2023 – Present

Answer customer inquiries via
Intercom and email.
Research and process property documents for
clients.
Escalate and create tickets for
technical issues.
Handle billing and refunds for clients.
Communicate and coordinate with
other departments.

Community Moderator | Virtual Assistant

Video Zen Masters · June/2022 – Present

Help and assist customers with their inquiries regarding the product via email.
Managing an online community, ensuring members comply with community guidelines.
Respond to member’s comments, and posts in the community making sure they feel valued and welcome.

Fraud Analyst

JP Morgan Chase Bank · August/2016 – Present

-Analyze and verify customers or client
-Analyze spending pattern/transactions
-Cancel or hold credit cards
-Send new credit cards
-Decline/hold transactions
-Call customers for follow up

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