Skills
Google Workspace
10+ Years
Monday.com
2-5 Years
Office & Administration > Customer Service Representative
10+ Years
Customer Support > Technical Support
5-10 Years
Office and Administration > Leadership
6 Months to 1 Year
Experience highlights
Virtual Assistant (Quality Control & Customer Service Representative)
Alltone Shutters
·
April/2023
–
/
Handled customer concerns via email, optimized internal processes to improve quality, created reports for cost and performance analysis, and coordinated with remote teams to ensure client satisfaction.
Team Leader
Concentrix PH
·
February/2021
–
Present
Support/Manage 15+ agents.
Subject Matter Expert
Concentrix PH
·
October/2015
–
Present
Responsible for technical support/agent's improvements (soft skills and technical skills)
Technical Support Representative
Concentrix PH
·
August/2013
–
Present
Microsoft Xbox (Accounts, Billing, Hardware, Network and Games)
